Operations Analyst

Duration: 1 year contract (with option to extend)

ST Pay Rate: Not defined/request candidate’s desired pay rate

Hours: 40 hours

Work Location: Richmond, VA

Job Summary:

Gathers and analyzes customer calls and various computer data to determine location and cause of power outages. Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations. Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts.  Duties may extend to maintaining accurate information and movement of crews in storm events.

Accurately manages Estimated Restoration Times to customers. Provides accurate and timely information to customers and first line resolution to customer complaints.   Duties may extend to direct customer correspondence. Provides accurate and timely information to customers and first line resolution to customer complaints. Duties may extend to direct customer correspondence. Prioritizes, schedules, and manages non-emergency preventative maintenance and customer-requested work in a timely and cost-effective manner.  Duties may extend to full creation, set up, packaging, permitting, joint-use interaction, as-building and reconciling discrepancies for trouble work.

Required Education and Certifications / Licenses:

• High School Graduate, Bachelors degree preferred

Top “must have” / Required skill sets (technical/functional):

• Knowledge of electric services

• Multi-tasking and prioritizing

• Tech savvy; to learn multiple software tools

• Good communication skills

• Good work ethic

Top “nice to have” skill sets:

• Team player, quick learner, reliable, integrity, initiative, MS Office software, punctual.

Soft skill requirements (team fit and personality requirements):

• Will be part of a very close team and the candidate must be able to fit in and not be afraid to seek guidance, ask questions, and show initiative.

Ideal background / Companies / Industry Experience:

• Prior experience within the electric utility industry would be ideal