Operations Analyst – Norfolk VA

Duration: 12 month (with possibility of extension)

ST Pay Rate: $29.00/hour w2

Hours: Rotating schedule, including weekends and holidays (as needed)

Work Location: Norfolk, VA (onsite)

Job Summary:

• Gathers and analyzes customer calls and various computer data to determine location and cause of power outages.

• Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations.

• Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts.

Required Education and Certifications / Licenses:

• Minimum High School Diploma/GED

Top “must have” / Required skill sets (technical/functional):

• Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changing priority levels

• Ability to work under pressure and make well thought out decisions

• Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans

• Strong Customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients

• Prior dispatch skills (911 operations centers, utilities operations centers, etc.)

Soft skill requirements (team fit and personality requirements):

• Strong communication skills both verbal and written

• Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams

Ideal background / Companies / Industry Experience:

• Prior utilities operations center experience or 911 operations center experience as an operations analyst

Interview Process:

• Onsite/In Person Interview - 6 Question Interview with STAR format