Operations Analyst - Norfolk, VA 

Start: December 2025

Duration: Initially One Year

ST Pay Rate: $29 - $31/hr ST

Work Location: Norfolk, VA

No Per Diem Offered 

High Level Overview:

Monitor and dispatch outage trouble calls, analyze outage calls that come in to determine location of problem, prioritize all emergency work, outage and non-outage work for first responders, talk with customers to determine power issues they are having.

Education:

• Minimum High School Diploma/GED

Top Required Skills

1) Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changes priority levels

2) Ability to work under pressure and make well thought out decisions

3) Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans

4) Strong Customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients

5) Prior dispatch skills (911 operations centers, utilities operations centers, etc.)

Soft Skills:

• Strong communication skills both verbal and written

• Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams