Operations Analyst - Norfolk, VA  (DE1JP00004941)

Start: January 2026

Duration: Initially One Year

Pay Rate:$29/hr ST

Work Location: Norfolk, VA

• Top Required Skills

  
  

  1) Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changes priority levels

  
  

  2) Ability to work under pressure and make well thought out decisions

  
  

  3) Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans

  
  

  4) Strong Customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients

  
  

  5) Prior dispatch skills (911 operations centers, utilities operations centers, etc.)

  
  
  
  

  What soft skill requirements do you have (team fit and personality requirements)?

  
  

  • Strong communication skills both verbal and written

  
  

  • Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams

  
  
  
  

  High Level Project Overview:

  
  

  monitor and dispatch outage trouble calls, analyze outage calls that come in to determine location of problem, prioritize all emergency work, outage and non-outage work for first responders, talk with customers to determine power issues they are having.

  
  
  
  

  Preferred Years of Experience:

  
  

  • Nice to have hands on dispatch/operations center experience

  
  
  
  

  Education:

  
  

  • Minimum High School Diploma/GED