OVERVIEW

Preparing, maintaining, and updating operational and maintenance procedures has been a long-standing issue in the nuclear industry. To maintain consistency and accuracy, a process is needed that can effectively be performed and maintained through personnel turnover, budget-tight environments, and…

CLIENT ISSUE/PROBLEM

The client’s procedure processes were identified as ineffective and required an assessment to review its procedure process and controls against current industry standards and good practices as well as an evaluation of work performance, behaviors, and work products from the internal staff. The assessment is necessary to drive needed change within the client.

SOLUTION

The BCP team assessed the existing procedures process by evaluating specific elements of procedure writer guidance; comparing administrative procedures that support the procedure process against best practices and industry standards, and conducting interviews with station personnel within the maintenance Groups and the Operations Group. Results of the assessment, identified performance gaps, were documented and prioritized and an action and implementation schedule to track and manage performance improvement was developed along with a work breakdown structure (WBS)for management actions. Additionally, BCP conducted a statistical organizational capacity analysis to determine the capabilities of the staff to reduce the backlog and sustain performance moving forward.

CLIENT BENEFITS

Through this process, the BCP team identified twenty-four process deficiencies, multiple staff resources, and capability gaps. BCP documented, prioritized, and provided recommendations and solutions to each gap and a WBS and milestone completion schedule for the client to complete improvements.